RefundTrack
Ancillary Product Refunds Made Easy
“We’re serious; lenders need to get this right, or else.”
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The CFPB continues to emphasize the servicing of auto loans with ancillary and F&I products such as GAP protection and VSC's. The onus has been placed squarely on lenders and servicers to handle the refund request process on behalf of the borrower in instances such as early payoffs, repossessions and total-loss.
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Not only does proper handling of product refunds maintain compliance, it's a great way to maximize customer experience! Our innovative process ensures proper due diligence on your behalf in requesting appropriate product refunds from dealers & producers.
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ACA is here to protect your institution while building trust with your borrowers.
Compliance Without The Hassle
Why are lenders partnering with ACA to manage this process?
Expertise – We specialize in handling cancellation requests efficiently and accurately, with a deep knowledge of ancillary loan products.
Compliance – Avoid regulator scrutiny by ensuring your institution is going above and beyond to take action on cancelable items.
Technology – Accounts are tracked in a state-of-the-art platform which our partners receive access to for complete process transparency.
Cost – Priced far below our competition, ACA is dedicated to providing lenders with an affordable avenue to minimizing operational expenses while maintaining compliance.
Focus – Freeing up your internal staff allows them to concentrate on higher-value tasks while eliminating process variations.
Scalability – As volumes fluctuate, we can easily scale our resources to meet demand without burdening your team.
Customer Service – Faster and more accurate processing improves the overall member experience and reduces complaints.
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Contact Us today to learn how easy it is to get started!